Now Hiring - Manufacturing Inside Sales Manager in Davenport, FL

Inside Sales Manager-Position Description

Summary:

The position reports directly to the General Manager of the branch. This role is responsible for leading a team of Inside Sales Representatives to deliver consistent growth in branch revenue and profitability.

The focus and scope of this job is to ensure that the branch.

• Is fully engaged in the development and execution of comprehensive sales plans.
• The Inside Sales Manager’s should be focused on driving the company’s growth strategy.
• Develops, implements, and executes sound strategies and tactical plans to improve the operational and financial performance of the sales team; and
• Achieves revenue results that align with the company’s strategic goals.
• Demonstrates a safety-first culture – meeting or exceeding improvement targets.

Personal initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, is the key to achieving the performance objectives of this job. Because the business environment changes rapidly, the work involves innovation and creativity in planning and problem solving. Sound decision-making is required to implement practical, timely solutions.

Self-assurance and the confidence to purposely drive toward results while leading and engaging the commitment of others is essential. A leadership style that is firm and goal-oriented, and yet motivates, trains, and engages others in an enthusiastic way is important. The emphasis on building rapport and relationships with individuals and groups requires an outgoing, poised and persuasive communication style.

Because the pace of the work is faster than average, the ability to thoroughly assess and analyze information to make sound decisions is critical. The scope of the job requires a strong leader who can quickly build trust and associate engagement. An effective Inside Sales Manager is skilled at communicating the company’s vision and goals as well as the importance of each associate’s role in contributing to company success.

The job requires the ability to act independently with a high degree of commitment, urgency, and confidence. Dedication and commitment and the pursuit of high standards of achievement are expected in this position. As the company is in the midst of strategic change, the position requires an individual that flexible, resilient and who is excited by the opportunities that growth brings.

Essential duties and responsibilities include, but are not limited to, the following:

Results Management

• Consistently delivers insides sales results.
• Maximizes shipping profit margins. Demonstrates high technical proficiency as a manager through effective planning and execution.
• Drives the Company strategic initiatives within the Inside Sales organization (Huttig-Grip and Repair & Remodel).

Customer Service

• Ensures all communication with customers is executed at a pace and quality exceeds market and customer expectations.
• Manages Corporate Customer Service Report (CSI) and resolves any credits.
• Ensures all customer returns for the branch are handled promptly.

Order Management

• Monitors the accuracy of the Rules-Based Configurator (RBC) in pulling correct items and promptly communicates any issues to management and/or the RBC Team.
• Ensures all orders and quotes are entered same day.
• Ensures the quality of sales orders and quotations. 
• Establishes and manages to productivity and quality metrics for Order Entry and quotations.

Sales Management

• Directs proactive selling efforts by Inside Sales associates.
• Demonstrates a deep knowledge of branch customers, their business, requirements and preferences.
• Ensures all Inside Sales associates are highly capable in product knowledge, consultative selling technique and sales management tools.
• Consistently coaches in the moment providing positive feedback and corrective actions to branch associates.
• Fosters open and honest communication.
• Manages performance aggressively - implementing Corrective Action Plans when coaching fails).
• Collects and reports real-time market intelligence and pricing.
• Ensures accurate pricing information in the SXE system.
• Communicates effectively with the Production Department in order to manage production capacity and order prioritization.
• Provides proactive and timely communication to the Product Management department regarding inventory issues, special orders, etc.
• Coordinates all SXE reports related to branch Inside Sales.
• Ensures all Inside Sales associates are capable on products knowledge, selling techniques and sales management tools.
• Assists Corporate Marketing by collecting customer data for the Customer Connection, and other programs.

People Management

• Builds a customer-focused Inside Sales team and culture (hires, trains, empowers and develops associates).
• Consistently coaches in the moment providing positive feedback and corrective actions to associates.
• Manages performance aggressively - implementing Corrective Action Plans when coaching fails.

Pace and variety of activities:

• Works with a sense of urgency for goal achievement.
• Leads in fast-paced environment.
• Manage multiple projects and competing priorities.
• This position requires approximately less than 5 travel.

Work Style

• Must be results-focused and able to generate innovative and creative solutions to problems.
• Must build quick rapport with employees, customers, supply partners, and key stakeholders.

Decision-Making

• Takes calculated risks and have the ability to influence others to action.
• Possesses general business acumen.

Communication

The ideal candidate must be extroverted, confident, and possess the ability to effectively communicate the benefits of valued-added service and products to employees, customers, and vendors.

Leadership style

• Must exhibit a directive leadership style to achieve better than average business results.
• Able to delegate details as needed and establish follow-up meetings to determine status.
• Foster teamwork, empowerment, growth, and development of subordinates.

Supervisory Responsibilities

• Manages a team of Inside Sales Representatives.
• Responsible for the overall direction, coordination, and evaluation of associates.
• Ensure the safety of all employees through diligent execution of the company’s safety program. Ensure all supervisory responsibilities are carried out in accordance with corporate policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees, addressing complaints and resolving problems.

Education and Experience

Bachelor's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Sales experience in the millwork and building materials industry is highly desirable. Prior experience in successfully leading a team preferred.

Language Skills

Must be able to read, analyze, and interpret common technical journals, financial reports, and legal documents. Additionally, must have the ability to respond to common inquiries or complaints from customers or members of the business community. As required, this person will make presentations to the Board of Directors, Senior Leadership Team, and public groups.

Other Skills/Certification Experience in managerial assignments in the distribution industry are desirable. Proficient in Microsoft Office – particularly Word and Excel.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as discounts, fractions, percentages, ratios, and proportions to practical situations. The ability to apply concepts of basic algebra and geometry.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. The employee may occasionally lift and/or move 10 or more pounds. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While the noise level in the office is minimal, work in the shop and warehouse may require safety equipment such as earplugs, eye protection, steel toe shoes, etc.

Personal Characteristics for Success:

• A proven leader that people believe in and want to follow.
• Highly driven and disciplined with sense of urgency for goal achievement.
• A change agent, able to persuade and coach subordinates to change their behavior.
• A person who thrives in rapidly changing environment.
• Enjoys work in a decentralized environment.
• Willing to consistently challenge the status quo.
• Skilled at building a high-performance team - attracting, selecting, developing, empowering and holding leaders accountable for results.
• An individual with high integrity.

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